Technical Account Manager

Job Summary:

We are looking for a Technical Account Manager with strong technical skills and preferably a background in cybersecurity to manage customer relationships and ensure the successful adoption of our solutions. The ideal candidate will provide high-quality technical consulting, oversee solution implementation, and ensure customer needs are met efficiently and professionally.

Responsibilities:

• Manage technical relationships with customers and ensure their overall satisfaction and success.
• Understand customer requirements and recommend the most suitable technical solutions.
• Oversee and coordinate the implementation of company solutions for assigned accounts.
• Provide technical consulting and best-practice guidance.
• Collaborate with internal teams (Customer Success, Engineering, Sales) to deliver seamless service.
• Troubleshoot and escalate customer issues when necessary.
• Prepare regular reports on solution performance and propose improvement plans.
• Deliver product training and communicate new features to customers.
• Capture customer feedback and relay it to product and engineering teams.
• Lead Customer Support Team
• Help the technical team to solve the client’s requests.

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Previous experience as a Technical Account Manager, Technical Support Engineer, or similar role.
• Strong preference for candidates with a cybersecurity background (knowledge of threats, security tools, SOC basics, etc.).
• Excellent communication and customer-facing skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple projects and work under pressure.
• Proficiency in English (spoken and written).

Preferred (Nice-to-Have) Skills:

• Cybersecurity certifications such as Security+, CEH, or similar.
• Familiarity with security tools such as EDR, SIEM, Vulnerability Scanners, Firewalls, etc.
• Experience with cloud environments or networking.

How to Apply:

Please submit your resume to [hr@dPhish.com].