Customer Success Manager

Job Summary

We are looking for a Customer Success Manager (CSM) with a strong background in Project Management to ensure a seamless and effective experience for our clients. This role will be responsible for customer account management, project coordination, and ensuring successful service delivery.

Key Responsibilities

• Manage the onboarding process for new customers and train them on dPhish platforms.
• Clearly explain platform features and functionalities in a simple and effective manner.
• Build strong relationships with customers and ensure they maximize the value of our services.
• Address and resolve customer issues while proactively identifying areas for improvement.
• Oversee customer-related projects, ensuring timely execution within set deadlines.
• Collaborate with internal teams to ensure customer needs are met.
• Improve processes and develop strategies to manage enterprise accounts effectively.
• Supervise phishing simulation campaigns and analyze results.
• Prepare periodic reports detailing campaign performance and recommendations for improvement.
• Coordinate with content and development teams to deliver high-quality services.
• Gather customer feedback and communicate it to product teams for service enhancement.

Required Qualifications

• At least 3 years of experience in Customer Success, Account Management, or Project Management.
• Previous experience in cybersecurity or tech industries is a plus.
• Strong project management skills with the ability to handle multiple accounts simultaneously.
• Excellent communication skills and the ability to engage professionally with clients.
• Report preparation and data analysis skills to support customers in improving their campaigns.
• Strong organizational skills to ensure efficient task execution within set timelines.
• Proficiency in both English and Arabic (written and spoken).

Preferred Certifications

• PMP certification or any relevant Project Management certification is a plus.

How to Apply

Send your CV to hr@dphish.com